Last Updated:  12.07.2025

At Urban Custom Clothing, your privacy is important to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you interact with our website, place an order, or communicate with us.

By using our website (www.urbancustomclothing.co.uk), you agree to the terms of this policy.

 

1. Who We Are

Urban Custom Clothing is a UK-based family-run business specialising in personalised clothing for schools, events, and businesses. Our registered website is www.urbancustomclothing.co.uk.

 

2. Information We Collect

We may collect the following personal information when you interact with our website:

• Identity Information – name, business name (if applicable), job title

• Contact Information – email address, phone number, shipping and billing address

• Payment Information – credit/debit card details (processed securely by our third-party payment gateway)

• Order Information – order history, product customisation details, file uploads

• Technical Information – IP address, browser type, device information, pages visited (via cookies and analytics tools)

 

3. How We Use Your Information

We use the data we collect for the following purposes:

• To process and fulfil your orders

• To communicate order updates, confirmations, and customer support

• To customise products to your specifications

• To improve our website and services

• To send occasional promotional emails (only if you have opted in)

• To comply with legal or regulatory obligations

 

4. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share data with trusted service providers strictly for order processing, delivery, payment handling, and website analytics. These include:

• Payment processors (e.g., Stripe, PayPal)

• Courier/delivery partners (e.g., Royal Mail, DPD)

• Web analytics tools (e.g., Google Analytics)

• Email service providers (for newsletters or transactional emails)

All third-party providers are GDPR-compliant and only process your data as required.

 

5. Legal Basis for Processing Your Data

We process your personal information under the following lawful bases:

• Contractual necessity – to fulfil your order and provide services

• Legal obligation – to comply with legal and tax requirements

• Legitimate interests – to improve services and customer experience

• Consent – for marketing communications (opt-in required)

 

6. Cookies and Tracking Technologies

We use cookies to enhance your experience, track website usage, and deliver targeted content. You can choose to disable cookies through your browser settings, but this may affect website functionality.

 

7. How We Protect Your Information

We take data security seriously. Our website uses HTTPS encryption to protect your data during transmission. Payment information is processed securely by third-party gateways, and we follow best practices for data storage and access controls.

8. How Long We Keep Your Data

We retain your data only as long as necessary for the purposes stated above or as required by law (e.g., tax records). You may request data deletion at any time (see Section 10).

 

9. Your Rights Under GDPR

As a UK or EU resident, you have the right to:

• Access your personal data

• Request correction or deletion

• Object to or restrict processing

• Withdraw consent (where applicable)

• Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, contact us at:
📧 contact@urbancustomclothing.co.uk

 

10. Contacting Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us at:

Urban Custom Clothing
📧 Email: contact@urbancustomclothing.co.uk
🌐 Website: www.urbancustomclothing.co.uk

 

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date. We recommend checking this page periodically.